Call Center

Phone skills are a highly valuable tool to have in an employee’s skill-set. The Call Center Training will help provide specific course to help you develop these skills. By taking this course the participant will improve their phone skills to build more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Learning Objectives:

• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.